ARCSI Regional Event: Create a Culture of Success
You've started your house cleaning business. Now what? The Association of Residential Cleaning Services International has ALL the information you need to run a successful home cleaning business.
residential cleaning, home cleaning, house cleaning, maid, maids, professional maid, maid association, maid service, residential cleaning service, cleaning business, maid business, residential cleaning business
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ARCSI Regional Event: Create a Culture of Success

Create a Culture for Success

April 28, 2023 | St. Louis

Your employees are the secret to your success. They are the face of your business, and they are the key to your success or failure. How you treat your employees dictates how your employees treat your customers. During this ARCSI Regional Event, we will bring speakers to you to help you shape a better relationship with your employees, improve employee engagement and develop a culture of success.


This full-day Regional Event includes tours of two very prominent and successful residential cleaning companies in St. Louis, a game-changing education program, and a closing networking event.


Make the Most of Your Trip to St. Louis

In addition to ARCSI’s Regional Event, we have two additional programs that can help you change your business.


Hear from our hosts what to Expect at the ARCSI Regional Event in St. Louis

St. Louis | April 28, 2023

Event Schedule

9:00 am – Noon:  Residential Cleaning Company Open House & Tours
Limited to the first 50 registrants.

    • Better Life Maids
      7646 Watson Road, St. Louis, MO  63119
    • Green Angel Cleaning
      7547 Ravensridge Dr., St. Louis, MO 63119

1:00 – 5:00 pm: Education Program
Shrewsbury City Center, Multi-Purpose Room, 5200 Shrewsbury Ave, Shrewsbury, MO, 63119


  • Introduction and Welcome
    RJ Patel, PCT Clean and Gosia Baran, Helping Hands Maid Services
  • The Future of Business Success: Moving from Sales to Profit-Driven Strategies
    Tom Stewart, Maid Central
  • Getting Your Management Process in Place
    Matt Ricketts, Better Life Maids
  • Create a Better Culture with Effective Employee Engagement
    RJ Patel, PCT Clean and Gosia Baran, Helping Hands Maid Services


5:00 – 7:00 pm: Networking Event
Shrewsbury City Center, Multi-Purpose Room, 5200 Shrewsbury Ave, Shrewsbury, MO, 63119





  • $149 / MEMBERS
  • $299 / NON-MEMBERS



Overnight Accommodations


A room block is available at the Drury Inn & Suites St. Louis Forest Park. Please make your reservations by Saturday, March 25, 2023 to receive your group rate of $174/night.


Book Now >>

Meet Our Speakers

About RJ Patel


RJ and his wife Asha have owned PCT Clean for over 16 years. Prior to that, RJ’s family owned a hotel and were responsible for the day-to-day business, including guest services, housekeeping, and grounds keeping. RJ is the first chair of the Residential Cleaning Council, tasked with leading the association through the first two years of its merger with ISSA. RJ continues to serve on the Residential Cleaning Council as the past chair.

About Gosia Baran


After working in the corporate world for a few years, I got laid off a few months after 9/11. Having a 4-month-old son, I chose not to go back to the corporate world but to open my own business. I had the desire of helping people; in the corporate world helping others was not the priority. In November 2001, Helping Hands was born. Today, Helping Hands is stronger than ever, employing 45 cleaning technicians and office staff. We service residential and commercial clients in the Chicagoland area.

About Matt Ricketts


Matt Ricketts is a 14 year cleaning industry veteran, and co-founded Better Life Maids, and former ARCSI board member. He currently serves as the Chief Marketing Officer of MaidCentral, an all in one software for the home cleaning industry. MaidCentral is designed to increase employee engagement, create happier customers through consistency and quality management, and increase profits through automation of repetitive tasks and increased productivity. Prior to joining the cleaning industry Matt spent the first part of his career as an airline pilot, and he leveraged that experience to build a systematic approach to running his house cleaning company and brings that approach to his contributions on the MaidCentral team.

About Tom Stewart


Tom Stewart is an industry leader on professionalizing the residential cleaning industry, for the benefit of cleaning business owners, their clients, and the cleaning professionals that make it happen.  With his wife Janice, he also founded, a digital hub dedicated to promoting hygienic cleaning and other professional house cleaning practices to the residential cleaning industry.   In response to the need for online training during the COVID-19 pandemic Modern Cleaning launched a eLearning platform for house cleaning businesses and the professionals that work for them.  Through a partnership with ARCSI this platform offers COVID-19 safety training and the ARCSI Professional House Cleaning (PHC) Certification Program.  Tom is a founding member Cleaning Profit Builders.  CBB was known for Foundations of Success, a transformational program which helped cleaning businesses implement professional business processes.  Tom is a co-author of the Professional House Cleaning Technician’s Manual and Modern Cleaning: The Evolution of Chemical Free Cleaning.  He is a co-founder and Partner in Cleaning Business Today, the online magazine for the house cleaning industry.   Tom also is an owner in the industry related digital publications Housekeeping Channel and Health House Institute.